Why is it that..
- you go into a shop and there's nobody waiting to pay, but once you've chosen your items there's a queue six deep and only one assistant at the tills..
- while you wait (im)patiently a call goes out for more staff on the tills - and the extra staff appear just as you get to the front of the queue anyway..
- you pay, only to find that the fabulous special offer on your favourite brand that enticed you to stock up doesn't apply to the particular item you chose..
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